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Frequently Asked Questions
Are your products made from 100% natural ingredients?
Yes! All our products are carefully crafted using pure and natural ingredients. We source herbs, oils, and extracts directly from trusted farms to ensure that every product is free from harmful chemicals, parabens, and artificial fragrances.
Are your products safe for all skin types?
Absolutely. Our formulations are designed to be gentle and suitable for all skin types — including sensitive skin. However, we always recommend doing a small patch test before first use.
How can I choose the right product for my needs?
Each product page includes detailed information about its benefits and usage. You can also contact our team for personalized recommendations — we’ll be happy to guide you based on your wellness goals and skin type.
Are your products cruelty-free?
Yes, we are proud to be 100% cruelty-free. None of our products are tested on animals at any stage of development or production.
How long does delivery take?
Orders are typically processed within 1–2 business days and delivered within 5–7 working days across India. Delivery times may vary slightly depending on your location.
What payment methods do you accept?
We accept all major debit and credit cards, UPI, and net banking. Cash on Delivery (COD) is also available in select locations for your convenience.
What is your return or exchange policy?
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We’ll arrange a quick replacement or refund after verifying the issue. For hygiene reasons, opened products cannot be returned.
Are your products certified or quality tested?
Yes. All our products go through strict quality checks and are made in GMP-certified facilities to ensure purity, safety, and effectiveness.
How can I contact your customer support team?
You can reach us via email or WhatsApp using the details on our Contact Us page. Our support team is available Monday to Saturday, from 10:00 AM to 6:00 PM, to assist you with orders, recommendations, or any other queries.
